Effective Date: 1 Sep 2025
Last Updated: 1 Sep 2025
These Terms of Service (“Terms”) govern your use of Proofly, a Shopify app by EngagePilot. By installing or using the app, you (“Merchant”) agree to these Terms. If you do not agree, do not install or use Proofly.
1. Definitions
- “App” means Proofly, the social proof application installed on a Shopify store.
- “Merchant” means you, the store owner using the App.
- “Customer Data” refers to aggregated, anonymized customer activity data used by the App (via read_customers).
- “Services” means the features provided by the App (visitor counts, sales counts, etc.).
- “Billing Services” refers to subscription and charging functionality via Shopify’s billing API.
2. Grant of License & Services
Proofly grants you a revocable, non-exclusive license to use the App to display social proof and access analytics, subject to these Terms.
3. Merchant Obligations & Prohibited Uses
You agree to:
- Comply with Shopify’s Terms of Service, applicable laws, and these Terms
- Use the App ethically; do not engage in fraudulent activity
- Not reverse engineer or tamper with the App
- Not misuse customer data or expose individual PII
4. Customer Data &
read_customers
Scope
To enable actionable analytics, Proofly may request access to read_customers. You agree that:
- Customer data is used only in aggregated, anonymized form (e.g. “X purchases”)
- Proofly does not knowingly expose individual PII to merchants or third parties
- You confirm you have obtained any necessary consents for processing customer data under applicable laws
5. Billing, Fees & Payment
- Proofly may offer subscription plans or fees. All billing is handled via Shopify’s billing APIs.
- You authorize Shopify to charge your account per the selected plan.
- Proofly does not store raw payment card data.
- Refunds (if any) are governed by Shopify’s policies and Proofly’s discretion.
6. Termination & Data Handling
- You may uninstall the App at any time.
- We may suspend or terminate your access for policy violations.
- Upon termination or app uninstall, we will delete or anonymize your Merchant data and aggregated Customer data (within 90 days), unless legal obligations require retention.
7. Warranties & Disclaimers
- The App is provided “as is” without warranties, express or implied.
- Proofly does not guarantee specific results or increases in sales or conversions.
8. Limitation of Liability
- Proofly is not liable for indirect, incidental, special, or consequential damages.
- Our total liability is capped at the total fees you paid to Proofly in the prior 12 months.
9. Indemnification
You agree to indemnify and hold Proofly, its affiliates, and personnel harmless from claims, damages, or liabilities arising from your use of the App, your breach of these Terms, or misuse of customer data.
10. Changes to Terms
We may update these Terms periodically. We will notify you in-app or via email and publish a new “Last Updated” date. Continued use after changes means you accept them.
11. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Turkey.
- Disputes shall be resolved in courts located in Istanbul.
- If any clause is invalid, others remain in force.
12. Contact Information
If you have questions about these Terms, contact us at:
📧 engagepilotapp@gmail.com