Engage Pilot (“we”, “our”, or “us”) provides a marketing automation platform designed for e-commerce businesses, including seamless integration with Shopify. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

We collect the following types of data:

•Account Information: Name, email address, business name, billing details.

•Usage Data: Log data about feature usage, platform interactions.

•E-Commerce Integration Data: We may access product, order, and customer event data from platforms like Shopify via API—only after you connect your store.

We do not process or send email marketing campaigns, nor do we store sensitive personal data such as passwords or payment details of your customers.

2. How We Use Your Data

•To provide, maintain, and improve our services.

•To trigger and manage marketing automation flows like push notifications or SMS.

•For analytics and product enhancement.

•To contact you regarding updates or service issues.

3. Sharing and Disclosure

We do not sell your personal information. We may share data with:

•Third-party service providers (e.g., SMS gateways, analytics tools) under strict confidentiality.

•Legal authorities when required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your data.

5. Data Retention

We retain your data as long as your account is active, or as necessary to comply with legal obligations.

6. Your Rights (GDPR / CCPA)

Depending on your location, you may have rights to:

•Access, correct, or delete your data.

•Request a copy of the data we store.

•Object to certain processing activities.

7. Cookies

We use cookies for platform functionality and analytics. You can opt out via your browser settings.

8. Third-party Integrations

Our platform integrates with Shopify and other services. We are not responsible for how third-party platforms process your data.

9. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes.

10. Contact Us

For questions or concerns, contact:

Email: privacy@engagepilot.com